If you have paid Dorsi Spinal Ltd directly (self-pay, not using a finance agreement) and you have a question or complaint about your treatment, service, or payments, please contact the clinic directly.

Email: info@dorsi.uk
Telephone: 0115 959 8491

If your treatment or product was funded using a regulated finance agreement provided by Buyline Ltd, the following applies.

If you are unhappy about the goods, services, or treatment you have received from Dorsi Spinal Ltd in connection with a Buyline finance agreement, please contact Dorsi Spinal Ltd in the first instance so we can try to put things right.

Email: info@dorsi.uk
Telephone: 0115 959 8491
Address: Dorsi Spinal Ltd, 11 Malin Hill, The Lace Market, Nottingham, NG1 1JQ​

If you raise concerns with Buyline about Dorsi Spinal Ltd, your complaint may be referred to us and you will be informed when this happens. If, after Dorsi Spinal Ltd has responded, you remain unhappy with the outcome, please let Buyline know and they will see how they can help.

If you are unhappy with the service you have received from Buyline Ltd in relation to your finance agreement, please contact Buyline directly:

Buyline Ltd
B12 Elmbridge Court
Cheltenham Road East
Gloucester
Gloucestershire
GL3 1JZ

Email: hello@buyline.co.uk
Telephone: 03330 230 134 (calls charged at the same rate as 01 or 02 numbers)​

Buyline will usually acknowledge your complaint within five working days and provide a final response within eight weeks. If you are not satisfied with their final response, or if they have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman Service.​

Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Website: https://www.financial-ombudsman.org.uk/​

Complaints must usually be referred to the Financial Ombudsman Service within six months of Buyline’s final response. Some products may fall outside the Financial Ombudsman’s jurisdiction; in these cases, Buyline’s Compliance Team will review your complaint if you remain unhappy. You can read more in Buyline’s complaints leaflet: https://buyline.co.uk/wp-content/uploads/2023/07/Buyline-Complaints-Leaflet-v5-FINAL-0723.pdf.